TERMS & CONDITIONS

We Respect Your Time So Please Respect Ours! Giving Both Parties The Best Experience

We love all of our clients, and we want to make sure everyone feels at home in our friendly Salon. That’s why we’ve set a few basic policies to make sure everyone who walks through our doors has an experience that leaves them wanting to return time and again. Take a quick read. If you have any questions, just get in touch through our instagram @cc.collectivestudio

BOOKING YOUR SERVICE

All bookings will require a valid credit card (for rescheduling/cancellations/no-shows fees) to secure an appointment and is non-negotiable.

CANCELLATIONS AND NO-SHOWS

All cancellation will be charged as a no-show appointment. Chemical services (including but not limited to: corrections, balayage, bleaching etc.) will be charged a 50% fee of the total starting price.

All other appointments will be charged the full amount (including but not limited to: haircuts, styling etc.).

RESCHEDULING

If you need to reschedule please be sure to reschedule at least 48 hours in advance. If you fail to do so you will be charged a late rescheduling fee of $50 for all chemical services, and a $15 fee for all other services.

LATE ARRIVALS

If you are going to be late to your appointment please let me know right away. Each appointment has a 15min curtesy window for late comers, however if you are past this time we will have to either settle for something less than what you expected or we will have to reschedule. If we are forced to reschedule you will be charged a no show fee of $50.

REASONS TO DENY SERVICE

We have the right to refuse service to anyone. If at anytime we feel uncomfortable to provide you service, you will be denied for the best of both parties. We hope you understand <3

At Comfort & Care Collective Beauty Studio (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, join a promotion, submit a booking request, or interact with us through social media or advertising platforms such as Facebook and Instagram. By using our website or submitting your information, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide Directly

We may collect personal information such as:

Name
Email address
Phone number
Social media handle
Booking details (date, service type, preferences)
Messages or notes submitted through forms, DMs, or email

Automatically Collected Information

When you visit our website or landing pages, we may automatically collect:

IP address
Device type
Browser type
Cookies and pixel data
Pages viewed and site interactions

Information From Facebook & Instagram Ads. If you submit a form or click through an ad, we may also receive:

Form submission details
Pixel tracking data
Campaign metrics

We do not collect payment information through our website unless done through a secured third-party system.

2. How We Use Your Information

We may use your information to:

Contact you about bookings, promotions, or consultations
Confirm appointments and send reminders
Manage promotional offers and rewards
Respond to questions or support inquiries
Improve our services, marketing, and website performance
Deliver relevant ads through Meta (Facebook/Instagram)
Comply with legal obligations

We do not sell your personal information.

3. Sharing Your Information

We may share your information with:

Third-party service providers (booking systems, email platforms, analytics tools)
Meta (Facebook/Instagram) for advertising and audience targeting
Legal authorities when required by law

We never share your information with unrelated third parties for marketing purposes.

4. Cookies & Tracking

Our website may use:

Cookies
Meta/Facebook Pixel
Analytics tracking tools

These help us improve our site and deliver relevant ads. You may disable cookies at any time through your browser settings.

5. Data Security

We take reasonable technical and organizational steps to keep your information secure. However, no system is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights

You may request to:

Access the personal information we hold
Correct or update information
Request deletion of your data
Opt out of marketing communications

To exercise your rights, email us at: cc.collectivebeauty@gmail.com

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy policies or security practices.

8. Children’s Privacy

We do not knowingly collect personal information from individuals under 16. If you believe a minor has provided personal information, please contact us.

9. Policy Updates

We may update this Privacy Policy from time to time. The updated version will always be posted on this page with a new “Last Updated” date.

10. Contact Us

For questions about this Privacy Policy or your personal information, contact us:

Comfort & Care Collective Beauty Studio
Email | cc.collectivebeauty@gmail.com
Location | Vancouver, BC